Refund policy

 

 

Customer Satisfaction Policy


Customer satisfaction is our priority. However, due to the nature of our products, we have specific guidelines regarding refunds and returns. Please read our policy carefully.


 

Age Restriction


You must be at least 18 years old to purchase products from our site. By placing an order, you confirm that you meet this age requirement.



Returns and Exchanges

 

 

Your satisfaction is important to us! Due to the intimate nature of our products, we have specific guidelines for returns to ensure the safety and well-being of all our customers.


We accept returns or exchanges for sex toys under the following conditions:

 

  1. Unopened and Unused Products

    • The item must be in its original, unopened packaging, with the seal intact.
    • Any product showing signs of tampering, opening, or use will not be eligible for a return or exchange.

  2. Defective Products

    • If your item is defective or malfunctioning, please contact us within 3 days of receiving the product.
    • We will replace the defective product or issue a refund after reviewing the issue.
    • Proof of the defect (e.g., photos or videos) and proof of purchase are required.

  3. Time Frame

    • Returns or exchanges must be initiated within 14 days of the purchase date.

 

 

How to Request a Refund


To initiate a refund, please follow these steps:


1. Contact our customer service team at info@cynthiamonicacm.store

2. Include your name, product description, receipt order number, and details of the issue in writing along with pictures.

3. We will review your request and respond within 3-5 business days.


 

Non-Returnable Items

 

  • Any product that has been opened or used.
  • Clearance or sale items, unless defective.

 

 

 

Processing Refunds


• Refunds will be processed to the original payment method used at the time of purchase.

• Please allow 5-10 business days for the refund to appear on your account after approval.

 

 

Changes to This Policy


We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.