Shipping policy

 

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We strive to provide our customers with the best shipping options and ensure that your orders are delivered promptly and securely. Please review our shipping policy below:

 

 

Free Shipping

 

We are pleased to offer free shipping for orders over $100 USD to all countries. To qualify for free shipping:

 

  • Your order total of $100 USD or more (after discounts, if applicable).
  • Free shipping will be automatically applied at checkout.

 

 

Shipping Rates

 

For orders below $100 USD or destinations where free shipping doesn’t apply, shipping rates will vary based on your location and the size of your order. Customers can view the exact shipping cost by entering their address during the checkout process.

 

 

Estimated Delivery Times

 

  • Standard Shipping: between 5-18 business days (varies by location & country).
  • Express Shipping: 3-8 business days (availability and rates depend on destination).

 

Please note: Delivery times are estimates and may vary depending on customs clearance, weekend, public holidays (Lunar New Year, Christmas, New Year, etc) and other unforeseen delays. 

 

The warehouses need at least 1 to 2 Business days to process the orders and the majority of orders are shipped in this time frame and tracking may take at least 24-48 hours after shipment to show updates online.

 

 

Addressing an Overseas Military Mail Mailpiece

 

To properly address a mailpiece, we need the following information :

 

-Name of the recipient (rank/grade/rating is optional),

-The PSC (Postal Service Center), CMR (Community Mail Room), UMR (Unit Mail Room), RPO (Regional Post Office), APO (Army Post Office) or OMDC (Official Mail Distribution Center) number.

-It is not necessary to add the specific military formation (for instance "1/20 24th Infantry") that the recipient is attached to.

-For FPO addresses aboard a United States Navy or United States Coast Guard vessel, put the ship's name and hull number, if applicable (for instance "USS Cochrane (DDG-21)") instead of a PSC number.

-If applicable, the recipient's Military Post Office Box number.

-For DPO address, do not add the street address of the embassy or the recipient's job title, such as "Ambassador John Adams" as this may cause processing errors.

-The APO and "state" designator (AA, AP, AE),

-Please do not use the state that the distribution hub is in (FL, CA, NY) as this may cause delays in the package being processed.

-The correct ZIP Code for the unit, preferably the ZIP+4

 

For instance, here is a sample APO Address :

GEN Omar Bradley
PSC 1234, Box 12345
APO AE 09204-1234

 

For a FPO :

CAPT John Paul Jones
USS Cochrane (DDG-21)
FPO AP 96543-1234

 

For a DPO :

John Adams
Unit 8400, Box 0000
DPO, AE, 09498-0048

 

Order Tracking

 

Once your order has been processed and shipped, you will receive a confirmation email with a tracking number at least 24-28 hours after shipment to monitor the delivery progress.


 

Important Notes

 

  • We ship to most countries worldwide. However, please ensure your shipping address is correct at checkout.
  • Customs and import duties may apply for international orders, depending on your country’s policies.
  • Courier delays in sending goods are beyond our reach due to several factors that we cannot control due to minor obstacles. We will provide the latest updates to our customers. Some items that have been processed cannot be modified.

 

 

Thank you for shopping with us!